Our Commitment to Responsible Gambling

At Ravessianluxecourt, we believe that gambling should always be an enjoyable form of entertainment. We are deeply committed to promoting responsible gambling practices and to ensuring the wellbeing of every guest who visits our casino facilities.

We understand that for some individuals, gambling can become a serious problem that affects not only their finances, but also their mental health, relationships, and overall quality of life. We take this responsibility seriously. Our team is trained to recognise the signs of problem gambling and to offer assistance with compassion, dignity, and without judgment.

Our commitment includes:

• Providing clear and honest information about the risks associated with gambling.
• Offering tools and resources to help guests stay in control of their gambling habits.
• Supporting guests who may be experiencing difficulties related to gambling.
• Collaborating with national and international organisations dedicated to problem gambling prevention and treatment.
• Training our staff to identify and sensitively respond to signs of problem gambling.
• Ensuring our casino environment is free from pressure, and that guests always feel empowered to make their own choices.

We encourage all guests to gamble responsibly, set personal limits, and to reach out for help whenever they need it. You are never alone, and help is always available.

18+ Age Policy

Access to all gambling facilities at Ravessianluxecourt is strictly restricted to individuals who are 18 years of age or older. This is a legal requirement under New Zealand law, and we take our obligation to enforce this rule very seriously.

We have a zero-tolerance policy when it comes to underage gambling. Our trained staff members are authorised and required to request valid proof of age from any guest who appears to be under the age of 18 before allowing entry to, or participation in, any gambling activity on our premises.

Accepted forms of identification include:

• A valid New Zealand passport or an international passport.
• A New Zealand driver's licence or an equivalent overseas driver's licence.
• A New Zealand Kiwi Access Card (18+ card) issued by Hospitality New Zealand.
• Any other government-issued photographic identification that verifies the holder's date of birth.

If you are a parent or guardian and you are concerned that a minor may have been gambling, or may be at risk of doing so, please contact our management team immediately. We will respond promptly and take all necessary steps to address the situation.

We also encourage parents and guardians to speak openly with young people about the risks of gambling and to make use of parental control tools available through internet service providers and device manufacturers if gambling-related content is being accessed online.

Recognising the Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or financial situation. It often develops gradually, and many people do not realise they have a problem until it has significantly impacted their life. Recognising the signs early is one of the most important steps toward getting help.

You may be experiencing problem gambling if you notice any of the following signs in yourself:

• Spending more money or time gambling than you originally intended.
• Feeling a strong, difficult-to-resist urge to gamble, even when you have decided to stop.
• Gambling to escape from stress, anxiety, depression, or personal problems.
• Chasing losses — continuing to gamble in an attempt to win back money you have already lost.
• Lying to family members, friends, or colleagues about your gambling activities or the amount of money you have spent.
• Neglecting work, school, or family responsibilities because of gambling.
• Borrowing money, selling belongings, or using savings to fund your gambling.
• Feeling restless, irritable, or anxious when you are unable to gamble.
• Repeatedly trying to cut down or stop gambling without success.
• Experiencing feelings of guilt, shame, or regret after gambling sessions.

You may also notice these signs in someone you care about. If a friend or family member seems preoccupied with gambling, becomes secretive about their finances, or shows sudden changes in mood or behaviour related to gambling, it may be time to gently offer support and encourage them to seek help.

Please remember: experiencing these signs is not a personal failing. Problem gambling is a recognised health condition, and effective help and support are available. Reaching out is a sign of strength, not weakness.

Self-Exclusion Tools and Responsible Gambling Measures

We offer a range of practical tools and options to help our guests remain in control of their gambling. We strongly encourage all guests to make use of these resources, whether or not they believe they have a gambling problem. Setting limits is a healthy and responsible habit for everyone.

Self-Exclusion Programme

Our self-exclusion programme allows guests to voluntarily request to be excluded from all gambling facilities at Ravessianluxecourt for a defined period of time. Self-exclusion is a powerful step that many people find very helpful in regaining control.

To apply for self-exclusion, please speak privately and confidentially with a member of our management team or visit the casino reception desk. Our staff will guide you through the process with full respect for your privacy and without judgment.

Once enrolled in the self-exclusion programme:

• You will be prohibited from entering the casino gaming areas for the duration of your exclusion period.
• Your name and details will be recorded securely and confidentially in our exclusion register.
• Our staff will take reasonable steps to enforce the exclusion and to assist you in upholding your commitment.
• You may also request a longer or permanent exclusion if you feel this is appropriate for your situation.

In addition to our internal self-exclusion programme, New Zealand residents may also register for exclusion through the Problem Gambling Foundation of New Zealand, which can coordinate exclusion across multiple venues. Please contact our staff for more details.

Personal Deposit and Time Limits

We encourage all guests to set personal limits on the amount of money and time they spend gambling. Deciding on a budget and a time limit before you begin gambling — and sticking to those limits — is one of the most effective ways to keep gambling fun and within your control.

Reality Checks and Breaks

If you feel that you have been gambling for too long or that your enjoyment has turned into stress, please feel free to take a break at any time. Our staff are always available to talk if you need support or simply someone to speak with. There is no pressure to continue gambling, and your wellbeing always comes first.

Staff Intervention

Our trained staff are empowered to approach guests in a respectful and caring manner if they observe behaviour that may indicate a gambling problem. This may include a private conversation, an offer of information about support services, or assistance with accessing the self-exclusion programme. All interactions of this nature are handled with the utmost sensitivity and confidentiality.

Help and Support: Helpline Numbers and Resources

If you or someone you know is struggling with gambling, please do not hesitate to reach out for help. Support is available 24 hours a day, 7 days a week, through a number of free, confidential, and non-judgmental services. You do not have to face this alone.

New Zealand Resources

• Problem Gambling Foundation of New Zealand
  Free helpline: 0800 664 262
  Website: www.pgf.nz
  Provides free counselling, support, and information for people affected by problem gambling throughout New Zealand.
• Gambling Helpline New Zealand
  Free helpline: 0800 654 655
  Available 24/7. Provides free, confidential telephone counselling and support to problem gamblers and their families.
• Lifeline Aotearoa
  Free helpline: 0800 543 354
  Website: www.lifeline.org.nz
  Offers emotional support and crisis counselling for anyone experiencing distress, including issues related to gambling.
• Need to Talk? (1737)
  Free text or call: 1737
  A free mental health and wellbeing support service available 24/7 in New Zealand.

International Resources

• GamCare (United Kingdom)
  Helpline: +44 808 802 0133
  Website: www.gamcare.org.uk
  GamCare is the UK's leading provider of support, information, and advice for anyone affected by problem gambling. Their helpline is available 24 hours a day, 7 days a week.
• BeGambleAware (United Kingdom)
  Helpline: +44 808 802 0133
  Website: www.begambleaware.org
  BeGambleAware provides free information, advice, and support to help people make informed decisions about their gambling and to access help when needed.
• National Council on Problem Gambling — NCPG (United States)
  National Helpline: +1 800 522 4700
  Crisis Text Line: Text "HELLO" to 741741
  Website: www.ncpgambling.org
  The NCPG helpline is available 24/7 and provides information, support referrals, and crisis assistance for problem gamblers and their families across the United States and internationally.
• Gamblers Anonymous (International)
  Website: www.gamblersanonymous.org
  Gamblers Anonymous is a global fellowship of men and women who share their experience, strength, and hope with one another in order to solve their common problem and help others to recover from a gambling problem.

Online Self-Assessment Tools

If you are unsure whether your gambling habits are becoming a problem, you may find it helpful to complete a free, anonymous self-assessment questionnaire. These tools are available through many of the organisations listed above, including the Problem Gambling Foundation of New Zealand and BeGambleAware, and can help you better understand your relationship with gambling.

At Ravessianluxecourt, your wellbeing is always our priority. If you ever need assistance, guidance, or simply someone to talk to, please do not hesitate to speak with any member of our team. We are here to help, and we will always treat you with care, respect, and complete confidentiality.